Category: Accounts & Users

A user seat is required in an application (Cosmetri GMP and Product Manager) for a user to be able to be granted access by your Administrator. Users that are permanently deactivated do not require a user seat, so you will not pay anything for retaining data and audit logs related to old user accounts. A user seat subscription is specific to each application – therefore if you require a user to be able to access both applications, they will require two user seats, one in Product Manager and one in Cosmetri GMP.

Additional user seats are available as monthly or annual subscriptions. There may be restrictions on the maximum number of user seats you can add, based on your plan.


The Administrator account has access to user management, global settings, billing, payment history and subscription options. If you are subscribed to both Cosmetri GMP and Product Manager, the same Administrator account is used for both. Switch to the required application and then open the user menu (top right) to manage the settings for the application.

In all Cosmetri GMP and Product Manager accounts created after 15 April 2019, the Administrator account is restricted to only these functions and is not a normal user. Product Manager customers who subscribed before this date may continue to use the same Administrator account and access all features of the Product Manager. This Administrator user therefore counts as a user seat.

We recommend that the Administrator account is operated only by an authorized staff member and the associated roles and responsibilities clearly defined in your staff training and SOP documents. Staff members with access to Cosmetri GMP and/or Product Manager should be instructed in the first line to contact their Administrator if they have questions regarding user management, permissions or experience any problems with accessing the software.

You can hire VAs from around $3.50 per hour, using a commission-free service such as Outsourcely. To work with your VA in Product Manager you’ll need to add them as a VA user. This counts as a normal user seat.

For further information and tips on managing VAs see the following Product Manager User Guide.