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Training and Custom Support

HomeTraining and Custom Support

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Advice on migration of your data
  • Upgrading, billing and payment

During the first month of your subscription, we offer a maximum of two free 60-minute online training sessions (Starter plans receive one hour). If you require additional training and support in using cosmetri, please use this page to purchase support hours prior to scheduling your appointment.

Adopting any new system in your business workflow requires an initial investment in time that will benefit your business in the longer term. Our custom support service ensures that you receive hands-on technical assistance, training and advice when you need it, tailored to your needs:

We can support you through:

  • Customization of cosmetri for your specific needs
  • Training your staff in using cosmetri

How it works

Choose from one of the available packages below to purchase your pre-paid support and training hours. Your hours will be used to deliver either online training and support or for performing agreed tasks. As long as you have hours in credit, you can request a one-to-one session by selecting the ‘Training and Custom Support (via Skype)’ option when clicking on ‘Schedule a Call’ from the user menu when logged in to Cosmetri. Please indicate the support that you require so that we can prepare for your session. If you do not use Skype we recommend registering for an account since this enables us to share screens and walk you through the software in real-time. If you prefer to use an alternative method for conducting your online training and support sessions, please contact us.

Place your order

Select your required support package from the following options.

* Prices are shown exclusive of tax with VAT calculated based upon your location and VAT status. If chargeable, VAT will be levied at the German rate of 19% and added to your invoice.

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