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Submit a Support Request

Free one-to-one technical support via email, phone or Skype.
HomeSubmit a Support Request

This support page is for cosmetri subscribers only (trial and paid versions) and requires entering your admin username to help us identify you. Never submit your admin password to us! For all non-support enquiries, please visit our contact page.

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Advice on migration of your data
  • Upgrading, billing and payment

During the first month of your subscription, we offer a free  online training to support you in getting started with cosmetri. If you require additional training and support in using the software, click here to purchase support hours prior to scheduling your appointment.

Click here or below to schedule technical support via Skype or telephone. Choose your preferred option and a time that suits you and we'll call you at the agreed time.

Click to Schedule

Submit the form below to let us know how we can support you. We aim to respond within one working day.

Your Name

Your Email

Your Admin Username
Please provide the username of your account admin, not your

How can we help?
Please provide a detailed description of any problem you are facing, including the browser, OS and version you are using. Use the field below to send and screen view to help describe the problem.

Upload screen view, max. 2Mb (.gif, .jpg, .png or .pdf):

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