How can I share data and documents with my customers using Product Manager?

You must have Service Provider status to access this feature. Please contact us for terms and applicable fees. Login to your customer’s using the user account that they created for you, as listed under 'My Customers' in your Service Provider account. You can then directly enter data in their account as well as upload any documents. Check your dashboard and respond to any notes and tasks assigned to you. If you are assigned as a test operator for any pending or overdue tests, these will also be displayed.

You can publish data from your Service Provider account for import by your client – including product/formulas, raw materials, test groups and packaging items. You may also create publishing groups to publish data for import by a user added to that group.

See the Product Manager User Guide for further support.