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cosmetri Virtual Assistants FAQs

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Virtual Assistants

Yes! We can provide training for one or more VAs in using the cosmetri software. Trainings are delivered online and can be designed according to your requirements. For details on our training and custom support fees, click here.

Download the Virtual Assistants guide (PDF)

If you choose to grant your virtual assistant (VA) access to your cosmetri account, their hours can be logged at the end of each day into their time-sheet. Under ‘Team / Activity Report’ you can generate and export a report showing your VA’s timesheet across any chosen time-frame, including tasks assigned to the VA.

Download the Virtual Assistants guide (PDF)

Wherever possible, we recommend that you conduct communication and share data and documents securely via your cosmetri account, using the built-in task management and notes/reminders as well as the document management features.

Download the Virtual Assistants guide (PDF)

You can hire VAs from around $3.50 per hour, using a commission-free service such as Outsourcely. To work with your VA in cosmetri you'll need to add them as a VA user. This counts as a normal user in terms of your plan's allocation of users. If you require further users, you can either upgrade your plan (Starter and Business) or Enterprise plan customers can subscribe additional users. Contact cosmetri support for further information.

Download the Virtual Assistants guide (PDF)

You can create a special user of the type ‘VA’, enabling the following:

  • Set a monthly allocation of hours for each VA
  • Show the balance of total remaining hours, based on the time logged by all VAs
  • By default, all VAs are unable to access the Clients/Brands for setting permissions for which products a user can access
  • VA users cannot access the Team/Virtual Assistants page
  • Under Team/Virtual Assistants you can view all VA users and their status
  • Each VA user is displayed as a ‘(VA)’ in the task manager and user lists

 

Download the Virtual Assistants guide (PDF)

We recommend using a commission-free online service such as Outsourcely to find suitable candidates, enabling you to:

  • Review their CVs and work history
  • Check a candidate’s ratings and references
  • View online assessments, such as language proficiency and typing speed
  • Shortlist your favorite candidates
  • Interview and communicate with candidates
  • Pay your VAs directly

Click here to go to Outsourcely and start recruiting your VAs.

Download the Virtual Assistants guide (PDF)

Hiring the right VA and training them is your responsibility. If you wish us to train your VA(s), please purchase support hour credits by clicking here and then book your training sessions. The responsibility for the quality and accuracy of any data entered by the VA into your cosmetri account or elsewhere, as well as any other tasks that you request of them, remains with you. Data entered into cosmetri, such as formulas, raw materials, packaging items and manufacturing orders must be set to ‘Approved’ by an authorized person in your company.

Please keep in mind, that even the most competent VA will make mistakes. Your workflow should include quality control processes that reduce the possibility that such errors remain uncorrected.

Download the Virtual Assistants guide (PDF)

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