Is there a free trial of Cosmetri? Yes. The free trial period is applied to the same account that you will use if you should choose to...
What is an admin user? An administrator (admin) user has access to user management, default settings, billing, payment history, and subscription options. If you are...
What is a user seat? A user seat is required in an application (Cosmetri GMP and Product Manager) for a user to be able to...
Can I easily cancel my subscription? Yes, of course! We don’t want you to leave us, but we also don’t tie you into any contracts, beyond...
Can I suspend my subscription? Cosmetri provides a software-as-a-service (SaaS) subscription model. We take care of security, and backups and provide technical support, training, and...
Can I upgrade or downgrade my plan? You can upgrade or downgrade your plan at any time, and we will prorate your subscription, transferring any credit to...
Is there a binding contract The contract between you and Cosmetri is bound only by the length of the subscription period, which may be monthly,...
Do you offer a partner or reseller program? We are interested to hear from you if you have ideas for promoting, reselling, or partnering with Cosmetri. To discuss...
Is the software available in other languages than English? Cosmetri software runs in a standard web browser and can therefore be auto-translated using the Google Translate browser plug-in. We recommend using Google...
Is my data stored in my own database? Since 2023 all Product Manager and Cosmetri GMP plans include a secure, dedicated database and FTP directory for file storage....
What are the minimum system requirements for running Cosmetri software? Please click here for minimum system requirements.
Is my data shared with other users? Only if you choose as a Service Provider to publish specific data – for example to your customer’s own Product...
Is my data secure? Cosmetri GmbH and our mother company Registrar Corp LLC take your privacy and security seriously and we understand that our...
Can Cosmetri train my VAs? Yes! We can provide training for one or more VAs in using the Cosmetri software. If you wish us to...
Are software manuals (user guides) available? Yes. Comprehensive user manuals are available online in the Cosmetri Knowledge Base. You may also download complete guides in PDF...
What support do you offer? Technical support is free to all subscribers for problems and questions you may have for the following type of issues:...
How can I be sure that the VA/remote assistant has worked for the hours I paid for? If you choose to grant your virtual assistant (VA) access to your Product Manager, their hours can be logged at...
What is a VA or remote user in Cosmetri? You can create a special user of the type ‘VA’, enabling the following: A VA user requires an available user...
Where can I recruit a VA/remote assistant? We recommend using a commission-free online service such as Outsourcely to find suitable candidates, enabling you to: Click here to go to Outsourcely and start recruiting...
Who is responsible for the quality of the work carried out by the VA/remote assistant? Hiring the right VA/remote assistant and training them is your responsibility. If you wish us to train your VA(s), please...
Can I use Cosmetri software for non-cosmetics products? Cosmetri provides software specifically for use for cosmetics and personal care products. While you may be able to use the...
Can I use Cosmetri software offline? Cosmetri software is not available as an offline application and requires an internet connection.
Can I export all of my data? In Product Manager there are several options for exporting various data and reports. We recommend to routinely export your product...
Can you import my data for me? Product Manager users have access to import tools for importing the following types of data: We may be able to...
How long do I need to set everything up in the software? This depends on the factors such as: Since Cosmetri GMP can be implemented without any prior import or addition of...
Can I pay in a different currency other than Euro? Cosmetri is currently available in Euro (€) only with plans to offer payment in further currencies in the future.
I don’t require all features of the software. Can I get a discount? Product Manager plans include all modules/features and these are not available as separate add-ons. You may deactivate certain features of...
Do you offer monthly plans? All subscripti0ns including main plans, user seats and Compliance Pack area available on an annual basis only.
Can I use one Cosmetri account for different companies? For product reports such as the PIF, you can set the registered owner of the product and these details will...
How often is the software updated and how can I see what has been changed? Cosmetri software is continually developed, including enhancing existing features, introducing new features, fixing any bugs and applying necessary security updates....
What is Cosmetri’s relationship with Registrar Corp? Cosmetri GmbH is a company based in Berlin, Germany and wholly owned since April 2022 by Registrar Corp LLC, based...
I’ve lost my password. How can I reset this? To reset your password, you will need to know your username and have access to the email address associated with...
Can I delete data in my account? For security reasons it is not possible to delete your account data directly. You can request Cosmetri support to perform...
How do I upgrade from the trial period to a paid plan? You’ll see a notice in the user interface during your trial of when the trial period is due to expire....
My company doesn’t allow online payments by credit card. How else can I pay? Please send an email to [email protected] to discuss alternative payment methods we may be able to offer you.
How can I receive an invoice for my payment? For all payments charged successfully to your credit/debit card for auto renewals, an invoice with ‘paid’ status will be generated...
How do I update the company details that appear on my invoices? You can update your billing details for all future generated invoices when logged in as the admin user. Click in...
Why have we been charged sales tax on our invoice? Calculating sales tax for international sales of digital products is complex. Depending on your location, certain other factors may also...
Can you develop or adapt a software feature for us? Please contact us to let us know about a feature or modification you’d like to see in the software. We’ll...
How do I get started with the software and ensure a successful adoption? Please click here for knowledge base articles to support you in getting started with Cosmetri software. Your Customer Success Manager...
How do I schedule a training session? Cosmetri training may be scheduled if you have available training credits. These credits may be available as part of your...
Where can I find the user guide? Complete user guides are available in the online knowledge base as follows: Product ManagerCosmetri GMP You can also download PDF...
I made a mistake. Can you change a value I entered in the database? The Cosmetri support team is unable to comply with any requests from users to manually change any mistakenly entered values...
What minimum bandwidth / internet speed do I need for using Cosmetri software? Any download speed of 12Mbps or higher should be sufficient for using Cosmetri software, whether using wi-fi on a landline...
What happens if the application goes down or doesn’t function properly? How often has this happened? Cosmetri has an average uptime exceeding 99.8%. In the rare event that we need to place the application in maintenance...