Is there a free trial of Cosmetri?
Yes. The free trial period is applied to the same account that you will use if you should choose to...
General FAQs
General FAQs on all-things Cosmetri.
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What is an admin user?
An administrator (admin) user has access to user management, default settings, billing, payment history, and subscription options. If you are... -
What is a user seat?
A user seat is required in an application (Cosmetri GMP and Product Manager) for a user to be able to... -
Can I easily cancel my subscription?
Yes, of course! We don’t want you to leave us, but we also don’t tie you into any contracts, beyond... -
Can I suspend my subscription?
Cosmetri provides a software-as-a-service (SaaS) subscription model. We take care of security, and backups and provide technical support, training, and... -
Can I upgrade or downgrade my plan?
You can upgrade or downgrade your plan at any time, and we will prorate your subscription, transferring any credit to... -
Is there a binding contract
The contract between you and Cosmetri is bound only by the length of the subscription period, which may be monthly,... -
Do you offer a partner or reseller program?
We are interested to hear from you if you have ideas for promoting, reselling, or partnering with Cosmetri. To discuss... -
Is the software available in other languages than English?
Cosmetri software runs in a standard web browser and can therefore be auto-translated using the Google Translate browser plug-in. We recommend using Google... -
Is my data stored in my own database?
Since 2023 all Product Manager and Cosmetri GMP plans include a secure, dedicated database and FTP directory for file storage.... -
What are the minimum system requirements for running Cosmetri software?
Please click here for minimum system requirements. -
Is my data shared with other users?
Only if you choose as a Service Provider to publish specific data – for example to your customer’s own Product... -
Is my data secure?
Cosmetri GmbH and our mother company Registrar Corp LLC take your privacy and security seriously and we understand that our... -
Can Cosmetri train my VAs?
Yes! We can provide training for one or more VAs in using the Cosmetri software. If you wish us to... -
Are software manuals (user guides) available?
Yes. Comprehensive user manuals are available online in the Cosmetri Knowledge Base. You may also download complete guides in PDF... -
What support do you offer?
Technical support is free to all subscribers for problems and questions you may have for the following type of issues:... -
How can I be sure that the VA/remote assistant has worked for the hours I paid for?
If you choose to grant your virtual assistant (VA) access to your Product Manager, their hours can be logged at... -
What is a VA or remote user in Cosmetri?
You can create a special user of the type ‘VA’, enabling the following: A VA user requires an available user... -
Where can I recruit a VA/remote assistant?
We recommend using a commission-free online service such as Outsourcely to find suitable candidates, enabling you to: Click here to go to Outsourcely and start recruiting... -
Who is responsible for the quality of the work carried out by the VA/remote assistant?
Hiring the right VA/remote assistant and training them is your responsibility. If you wish us to train your VA(s), please... -
Can I use Cosmetri software for non-cosmetics products?
Cosmetri provides software specifically for use for cosmetics and personal care products. While you may be able to use the... -
Can I use Cosmetri software offline?
Cosmetri software is not available as an offline application and requires an internet connection. -
Can I export all of my data?
In Product Manager there are several options for exporting various data and reports. We recommend to routinely export your product... -
Can you import my data for me?
Product Manager users have access to import tools for importing the following types of data: We may be able to... -
How long do I need to set everything up in the software?
This depends on the factors such as: Since Cosmetri GMP can be implemented without any prior import or addition of... -
Can I pay in a different currency other than Euro?
Cosmetri is currently available in Euro (€) only with plans to offer payment in further currencies in the future. -
I don’t require all features of the software. Can I get a discount?
Product Manager plans include all modules/features and these are not available as separate add-ons. You may deactivate certain features of... -
Do you offer monthly plans?
All subscripti0ns including main plans, user seats and Compliance Pack area available on an annual basis only. -
Can I use one Cosmetri account for different companies?
For product reports such as the PIF, you can set the registered owner of the product and these details will... -
How often is the software updated and how can I see what has been changed?
Cosmetri software is continually developed, including enhancing existing features, introducing new features, fixing any bugs and applying necessary security updates.... -
What is Cosmetri’s relationship with Registrar Corp?
Cosmetri GmbH is a company based in Berlin, Germany and wholly owned since April 2022 by Registrar Corp LLC, based... -
I’ve lost my password. How can I reset this?
To reset your password, you will need to know your username and have access to the email address associated with... -
Can I delete data in my account?
For security reasons it is not possible to delete your account data directly. You can request Cosmetri support to perform... -
How do I upgrade from the trial period to a paid plan?
You’ll see a notice in the user interface during your trial of when the trial period is due to expire.... -
My company doesn’t allow online payments by credit card. How else can I pay?
Please send an email to [email protected] to discuss alternative payment methods we may be able to offer you. -
How can I receive an invoice for my payment?
For all payments charged successfully to your credit/debit card for auto renewals, an invoice with ‘paid’ status will be generated... -
How do I update the company details that appear on my invoices?
You can update your billing details for all future generated invoices when logged in as the admin user. Click in... -
Why have we been charged sales tax on our invoice?
Calculating sales tax for international sales of digital products is complex. Depending on your location, certain other factors may also... -
Can you develop or adapt a software feature for us?
Please contact us to let us know about a feature or modification you’d like to see in the software. We’ll... -
How do I get started with the software and ensure a successful adoption?
Please click here for knowledge base articles to support you in getting started with Cosmetri software. Your Customer Success Manager... -
How do I schedule a training session?
Cosmetri training may be scheduled if you have available training credits. These credits may be available as part of your... -
Where can I find the user guide?
Complete user guides are available in the online knowledge base as follows: Product ManagerCosmetri GMP You can also download PDF... -
I made a mistake. Can you change a value I entered in the database?
The Cosmetri support team is unable to comply with any requests from users to manually change any mistakenly entered values... -
What minimum bandwidth / internet speed do I need for using Cosmetri software?
Any download speed of 12Mbps or higher should be sufficient for using Cosmetri software, whether using wi-fi on a landline... -
What happens if the application goes down or doesn’t function properly? How often has this happened?
Cosmetri has an average uptime exceeding 99.8%. In the rare event that we need to place the application in maintenance...