What support do you offer?

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Upgrading, billing and payment
  • Login problems

If you need urgent support, submit your request here. You'll normally receive a response within the same working day. For any system-wide urgent issues, we have on-call technical staff who are notified of these matters automatically.

Technical support does not cover 'how to' questions such as 'How do I create a compliant formula?' or 'How can I use Product Manager for managing my manufacturing?'. These type of questions require online training, which we can provide. Your plan may include some free training. Please check the plans page (Product Manager or Cosmetri GMP) for details. If you require additional online training, click here to purchase training time in advance of scheduling any training sessions.

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