Free 14-day trial. Plans start at €39 p.m. +VAT

FAQs

The easy way to get answers to the most frequently asked questions.
HomeFAQs

The fastest way to get support! Use the search box below to search existing the FAQs. If you still cannot find the answer you're looking for on this page please submit a support request. We aim to respond within 24 hours on normal working days.

Need help? Check out the cosmetri user guides

Remember to stay subscribed to this cosmetri list so that we can send you occasional news and information about the latest updates to the cosmetri software.

Search FAQs

Account Setup

Where to find support, in-application tips, user guides and support options.

Keywords: support, help panels, tooltips, user guides, training, FAQs, technical support

Configuring users and permissions, understanding admin user and standard users, configuring departments and clients/brands. Managing users and password security.

Keywords: security, passwords, users, admin, administrator, access, rights, permissions, accounts, login, departments, data management, clients/brands, clients, brands

Configure your user profile to personalize your account. Login as main administrator to add company details and configure global settings.

Keywords: user profile, global settings, configuration, account setup, company details, administrator, logo, company, user, profile

Tips on navigating and using the cosmetri interface, browser settings and compatibility.

Keywords: login, dashboard, quick links, navigation, browsers, devices, browser, compatibility, cookies, flash, java, popups, browser settings, UI, user interface

Configuring global settings for regulatory compliance zones for countries or market regions.

Keywords: compliance, compliance zones, countries markets, regions, regulatory data sources

Getting Started

We are not able to provide direct support in formulation, legal or regulatory issues. If you would like us ot recommend someone to you, please contact support@cosmetri.com and we'll put you in touch with a professional who can help you out!

Yes! Cosmetri has an data import wizard, enabling you to easily and accurately import your formulas. You can upload your formulas in .xls format and all raw materials will be created on-the-fly. If a raw material already exists it will be recognised and mapped to your formula. You can use the preview screen to adjust and verify your data before completing the import.

Click here to view a how-to video on using the data import wizard.

To access the import wizard click below to login and then choose 'Import Data' in the left-hand menu:
https://www.cosmetri.com/admin/login.php

If you require a free consultation in importing your data to Cosmetri you can also schedule a phone or Skype session with one of our support staff, at a time convenient to you. Click here to schedule a call.

Cosmetri is integrated with the EU CosIng data, including SCCS Opinions which are available for all plans. In the Global Settings (administrators), under ‘Compliance’ you can also configure different compliance zones and add your own lookup references for ease of checking the regulations. The number of compliance zones that can be configured depends upon the plan you are subscribed to.

We may be able to integrate your account with other regulatory data sources. Please contact us to discuss your requirements.

Cosmetri is currently only offered in English. However, if you feel strongly that there is a market for a version of Cosmetri in your native language and are interested in partnering with us, let us know.

Please note that for E.U. compliance, English is an accepted language within every member state for PI files and other regulatory information.

If you are using a base formula and adding other ingredients to this you will need to know the composition of the base formula. Ask your supplier or the manufacturer to provide you with this information. They may be only willing to provide percentage ranges for each ingredient in their product, but preferably will give you the exact percentages.

You need to first add the base product as a raw material by selecting ‘New’ in the Raw Materials menu. You can then enter each ingredient directly into the raw material composition, entering either exact percentages or percentage ranges. For exact percentages, enter the same % value in both the Min. and Max. columns. Once you’ve created your base formula as a raw material this will then be available to add to your main product formula from where you can also add the additional ingredients. If you still require support in creating your first formula, please download the Getting Started Guide.

 

Check out the Getting Started Guide (PDF) to familiarise yourself with the basic principles of Cosmetri and to learn step-by-step how to easily:

1.    Create raw materials
2.    Create a product
3.    Create a formula
4.    Build your formula composition
5.    Check compliance of your formula (EU)
6.    Add data and documents
7.    Generate a compliant PIF

Click here to download the guide.

For first-time users, you can also view a Getting Started video, which explains the basic steps required for entering your first product and formula, activating the Compliance Checker and working through the generated tasks until you can export a fully compliant product information file (PIF).

In all key pages of the Cosmetri application you will see useful help panels with handy tips and an introduction to using the page. Once you are familiar with using Cosmetri , click on the button at the bottom of each help panel to hide the panel, thus simplifying your user interface. To switch help panels back on go to your user options under / My Profile / Reset Help Panels.

 

Many cosmetic manufacturers produce their own multi-ingredient base raw materials that are then used in their finished product formulas. Examples include:

  • base soaps
  • essential oil blends
  • gels
  • herbal infusions (see below, ‘The ‘herbal infusion’ problem’)

For an article on this topic, please click here.

To use the Cosmetri it is important that you understand the principle of entering %w/w amounts in your formula’s composition. This is the most universally adopted method for formulation of cosmetic products and the method that is used in Cosmetri. For further information please read the following blog article.

If you are new to cosmetri, you need to be prepared to invest some time at the start - time which is well invested for the future efficiency of your cosmetics business. If you have your formula data already in spreadsheet format our data import wizard is a really fast way to get up and running. You'll find this in the left hand menu under 'Data Import'. We can support you in preparing your spreadsheets for import - just email support@cosmetri.com and send us a sample spreadsheet.

To access the import wizard click below to login and then choose 'Import Data' in the left-hand menu:
https://www.cosmetri.com/admin/login.php

If you do not have your formulas in a format that can be imported into Cosmetri you can still easily build your formulas directly within the application. Download the Getting Started Guide (PDF) to find out how easy this is.

If you still require support in setting up Cosmetri for your business needs, click here to schedule a free one-to-one call (via Skype or phone) with us and we'll help you out with any problems you are facing.

 

Yes! cosmetri is not a phone app. It is Software as a Service (SaaS), meaning, that you access the software via a web browser using a PC (or Mac of course!). SaaS is the future of software development and offers the advantage of mobility, security and freedom from being tied to one device or operating system. There is no installation or requirement to keep your software updated. Each time you login to cosmetri you’ll have immediate access to the latest version.

Please click here to view the latest minimum system requirements for running cosmetri.

We’ve designed the software from the ground up, making it as simple to use as possible. Check on our website under the menu item "Support" for FAQs and the Getting Started Guide (PDF) which will have you up and running in no time. The time you invest at the start in learning the ropes and adding your data will pay off in the future as you put cosmetri at the heart of your business workflow and in maintaining compliance of your cosmetic products. If you still require one-to-one support in using cosmetri you can also schedule a free phone or video conferencing session with one of our support staff, at a time convenient to you. Click here to schedule a call.

Yes. The Cosmetri user manuals are available as PDF guides, found under the menu item 'User Guides' within the application. You can also download them here.

For first-time users, you can also view a Getting Started video, which explains the basic steps required for entering your first product and formula, activating the Compliance Checker and working through the generated tasks until you can export a fully compliant product information file (PIF).

There is a lot of in-application help available in the form of help panels, which appear on every page and tab of the Cosmetri application.

Cosmetri help panel

Once you have familiarized yourself with the information you can hide each help panel to free up space on the screen. If you need to reset the help panels, go to 'My Profile' in the user menu (top right) and select 'Reset Help Panels'.

Each field where you are required to enter data also includes a contextual tooltip whcih can be accessed by clicking on the [?] link.

Cosmetri tooltips

Where to find support, in-application tips, user guides and support options.

Keywords: support, help panels, tooltips, user guides, training, FAQs, technical support

Configuring users and permissions, understanding admin user and standard users, configuring departments and clients/brands. Managing users and password security.

Keywords: security, passwords, users, admin, administrator, access, rights, permissions, accounts, login, departments, data management, clients/brands, clients, brands

Configure your user profile to personalize your account. Login as main administrator to add company details and configure global settings.

Keywords: user profile, global settings, configuration, account setup, company details, administrator, logo, company, user, profile

Tips on navigating and using the cosmetri interface, browser settings and compatibility.

Keywords: login, dashboard, quick links, navigation, browsers, devices, browser, compatibility, cookies, flash, java, popups, browser settings, UI, user interface

Configuring global settings for regulatory compliance zones for countries or market regions.

Keywords: compliance, compliance zones, countries markets, regions, regulatory data sources

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Advice on migration of your data
  • Upgrading, billing and payment

During the first month of your subscription, we offer a maximum of three free 45-minute training sessions to support you in getting started with Cosmetri. If you require additional training and support in using Cosmetri, please click below to purchase support hours prior to scheduling your appointment.

Click to Schedule

If you need urgent support it can still be faster to submit your request via email to support@cosmetri.com. We aim to respond to support requests by email, usually within the same working day (we're usually fast at responding - just ask one of our customers!) and this proves to be far more efficient and effective, since your request can be routed directly to the best person able to help you.

If you require additional training and support in using Cosmetri, please click here to purchase support hours prior to scheduling your appointment.

Billing and Payment

Yes, of course! We don't want you to leave us, but we also don't tie you in to any contracts. You can easily cancel your subscription to the end of the current subscription period by going to 'Billing' in your account settings. Your data willl be be deleted 14 days after your subscription has elapsed. If you wish to have your data deleted earlier, please email support@cosmetri.com making sure that you send the email from the email account you registered with Cosmetri.

For Starter and Business plans, you can upgrade your plan at any time (including trial accounts) and we will prorate your subscription, transferring any credit to your new bill. Go to your dashboard (or user options) and you will see an option to upgrade your plan. If additional payment is required the amount due will be calculated and you will be charged accordingly.

If you wish to upgrade to the Enterprise plan and have your data transferred from your existing account, please contact us to request the migration of your data. You will need to first signup for a new Enterprise plan by clicking here and then grant us temporary access to your new account and database. If you have any credit for your current subscription we will refund you the difference.

To downgrade a plan please check that your account does not exceed the maximum allowed resources on the lower plan, such as the number of products, users or compliance zones. Downgrading from Business to Starter plan can then be performed automatically from your account, when logged in as the administrator. If you wish to downgrade from Enterprise plan, please contact us. We will need to perform the data migration for you.

Yes. As a Cosmetri user you can reduce your bill to 0%. Each active subscriber you refer to us earns you 10% discount on your next bill. In turn they also receive a 10% repeat discount. Just login to your Cosmetri account and go to ‘My Referrals’. You can even use the free 14-day trial period to refer people, with your referrals transferred automatically to your account once you upgrade your account to a paid plan.

Yes. To say thank you for recommending Cosmetri to your own customers, friends and associates, we offer either a 100% commission on the first month’s subscription - worth up to €179.00 - or 15% lifetime commission. Click here to read more.

You can save up to 100% on your bill by referring friends or associates to Cosmetri. Once logged in, just select 'My Referrals' from the user options (top right).

How do referrals work?
When you refer a friend to a paid account you get 10% off of your monthly bill. A referral is claimed when your unique coupon code or link is used when a friend sign ups for a paid account.

Is there a maximum discount I can earn through referrals?
Absolutely not! With 10 active referrals you can discount your bill by 100% and reduce your monthly bill to zero.

How long does each discount last?
You keep your discount for as long as your friend keeps their paid account, or for a maximum of 12 months.

Can I keep getting discounts after 12 months?
Yes! You just need to refer more people. Each individual referral gives you a discount for up to 12 months.

If I already have 100% off can I keep referring?
Of course! Any new referrals you earn will take the place of your oldest dated referrals. This ensures you’ll keep your discounts as long as possible.

What happens if my friend signs up for a different subscription level?
Discounts work between all different level subscriptions.

The contract between you and Cosmetri is bound only by the length of the subscription period, which is either monthly, quarterly (Enterprise plans only) or annual. You can cancel your subscription at any time, ensuring that your subscription will not be renewed. We do not offer refunds for the current subscription period. For full details of the Cosmetri terms please click here.

Security

All source code is routinely scanned using the very latest security scanning technology to protect our servers and the Cosmetri application from hackers. All data is of course transmitted securely using high-strength encryption. To check our SSL certificate and security credentials, just click on the padlock icon in your browser or click here for a report.

Our servers are located in Germany - widely viewed as having some of the strictest privacy laws.

Traditional, on-premise software requires continual updating to keep it secure and compatible with OS upgrades. And if your PC crashes or is stolen, you could lose your data. With Cosmetri, you are free to access the service securely, independent of device, with your data always available. We also take care of backing up your data every 24 hours – something which many customers forget to do when using on-premise software. Additionally, your PIF data, formulas, regulatory documents and all reports can be exported at any time to your local drive, ensuring that you have local copies of all your data, if you require it.

For larger companies we offer even further peace of mind through our Enterprise plan. You can enjoy all of the benefits of cloud software with the further reassurance of hosting your data on your own server. Click here to read more.

Compliance

Cosmetri is integrated with the EU CosIng data, including SCCS Opinions which are available for all plans. In the Global Settings (administrators), under ‘Compliance’ you can also configure different compliance zones and add your own lookup references for ease of checking the regulations. The number of compliance zones that can be configured depends upon the plan you are subscribed to.

We may be able to integrate your account with other regulatory data sources. Please contact us to discuss your requirements.

No, you must register your products manually in the CPNP. Entering and managing your product in Cosmetri is a useful preparation for submitting your new product to the CPNP. If however you still require support with the CPNP registration, contact us and we'll put you in touch with someone who can help you out.

By maintaining batch traceable, up-to-date PIFs for each of your products, following Good Manufacturing Practices (GMP) and exercising due care by consulting with a qualified, competent safey assessor, you don't need to worry! In our experience most businesses fall foul of the regulations due to simple mistakes, or by not maintaining their PIFs and checking the compliance of their products across batch changes. Unfortunately, some smaller businesses are still ignoring the regulations altogether! By using Cosmetri you minimise your risk and drastically reduce the amount of time working on admin and compliance tasks instead of creating and selling your products.

Cosmetics Regulation (EC) No 1223/2009 states:

“Member States shall lay down the provisions on penalties applicable for infringement of the provisions of this Regulation and shall take all measures necessary to ensure that they are implemented. The penalties provided for must be effective, proportionate and dissuasive. The Member States shall notify those provisions to the Commission by 11 July 2013 and shall notify it without delay of any subsequent amendment affecting them.”

In the event of infringement of the regulation, the so-called Competent Authority will first contact the Responsible Person. Remedial action will be required, and in cases where a real threat to human health is determined, a penalty will be incurred 'proportionate to the violation'. In other words - make sure your products are compliant and that they stay compliant.

A central pillar of the cosmetic regulatory framework in most countries is compliance with Cosmetics Good Manufacturing Practices (GMP) ISO 22716. For example, in the EU compliance with Regulation (EC) No 1223/2009 requires adherence to  GMP and stipulates i). maintenance of complete and accurate documentation (para. 17) and ii). change control (para. 15). Paragraphs 6.4.4 and 7.2.1.2 set out requirements for documenting all batches of raw materials used to manufacture your product, as well as information on each supplier. Complying with ISO 22716 therefore extends responsibility above and beyond the regulatory requirements for maintaining up-to-date product information files (PIFs), resulting in complex and time-consuming administration for companies that have no effective system for managing these tasks.

 

A substance classified as CMR1B (or CMR1A) is automatically prohibited for use in cosmetic products. By way of exception, the Commission may adopt measures for the authorisation of these categories of substances provided that all the following conditions listed in article 15, paragraph 2 are fulfilled:

– No suitable alternative substances are available,
– The application is made for a particular use of the product category with a known exposure,
– Assessment by the Scientific Committee for Consumer Safety (SCCS) of the European Commission concluding to the safety for use in cosmetic products.

There are currently over 25,000 cosmetics ingredients pre-loaded in cosmetri and updated every 24 hours. This data is sourced from the European Union CosIng database and is updated every 24 hours. You no longer need to lookup data on the CosIng website – all ingredients are accessible directly within Cosmetri, with regulatory and directive data, SCCS Opinions, CAS numbers and INCI names. Special lists are also maintained for colorants, perfume allergens, preservatives and UV filters.  cosmetri's Ingredients Watch monitors for changes to ingredients data in CosIng and alerts you to any potential issues in your formulas.

Support

Yes. The Cosmetri user manuals are available as PDF guides, found under the menu item 'User Guides' within the application. You can also download them here.

For first-time users, you can also view a Getting Started video, which explains the basic steps required for entering your first product and formula, activating the Compliance Checker and working through the generated tasks until you can export a fully compliant product information file (PIF).

There is a lot of in-application help available in the form of help panels, which appear on every page and tab of the Cosmetri application.

Cosmetri help panel

Once you have familiarized yourself with the information you can hide each help panel to free up space on the screen. If you need to reset the help panels, go to 'My Profile' in the user menu (top right) and select 'Reset Help Panels'.

Each field where you are required to enter data also includes a contextual tooltip whcih can be accessed by clicking on the [?] link.

Cosmetri tooltips

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Advice on migration of your data
  • Upgrading, billing and payment

During the first month of your subscription, we offer a maximum of three free 45-minute training sessions to support you in getting started with Cosmetri. If you require additional training and support in using Cosmetri, please click below to purchase support hours prior to scheduling your appointment.

Click to Schedule

If you need urgent support it can still be faster to submit your request via email to support@cosmetri.com. We aim to respond to support requests by email, usually within the same working day (we're usually fast at responding - just ask one of our customers!) and this proves to be far more efficient and effective, since your request can be routed directly to the best person able to help you.

If you require additional training and support in using Cosmetri, please click here to purchase support hours prior to scheduling your appointment.

Enterprise Users

For Starter and Business plans, you can upgrade your plan at any time (including trial accounts) and we will prorate your subscription, transferring any credit to your new bill. Go to your dashboard (or user options) and you will see an option to upgrade your plan. If additional payment is required the amount due will be calculated and you will be charged accordingly.

If you wish to upgrade to the Enterprise plan and have your data transferred from your existing account, please contact us to request the migration of your data. You will need to first signup for a new Enterprise plan by clicking here and then grant us temporary access to your new account and database. If you have any credit for your current subscription we will refund you the difference.

To downgrade a plan please check that your account does not exceed the maximum allowed resources on the lower plan, such as the number of products, users or compliance zones. Downgrading from Business to Starter plan can then be performed automatically from your account, when logged in as the administrator. If you wish to downgrade from Enterprise plan, please contact us. We will need to perform the data migration for you.

Products

Many cosmetic manufacturers produce their own multi-ingredient base raw materials that are then used in their finished product formulas. Examples include:

  • base soaps
  • essential oil blends
  • gels
  • herbal infusions (see below, ‘The ‘herbal infusion’ problem’)

For an article on this topic, please click here.

The named Responsible Person (R.P.) must store the PIF at the address registered in the CPNP for a minimum of 10 years from the date your product was last commercially available. You are also required to maintain batch version changes of your PI files. If your product is still being produced and sold, it is essential to check regularly to ensure that your PI file is still up to date. Use the Batch function in your Product page to enter your batches and generate Batch Reports. This will ensure that any changes across your batches are logged. Save your batch reports in the same folder as the main PIF to ensure that you maintain complete documentation for each of your products. We recommend that you store your PI files on your local PC and also keep every formula in your Cosmetri account so that you can generate a PI file and batch report for any batch, whenever you need it. Always make sure that your production formulas in Cosmetri as this is the formula used to create your main PI files!

Raw Materials

If you are using a base formula and adding other ingredients to this you will need to know the composition of the base formula. Ask your supplier or the manufacturer to provide you with this information. They may be only willing to provide percentage ranges for each ingredient in their product, but preferably will give you the exact percentages.

You need to first add the base product as a raw material by selecting ‘New’ in the Raw Materials menu. You can then enter each ingredient directly into the raw material composition, entering either exact percentages or percentage ranges. For exact percentages, enter the same % value in both the Min. and Max. columns. Once you’ve created your base formula as a raw material this will then be available to add to your main product formula from where you can also add the additional ingredients. If you still require support in creating your first formula, please download the Getting Started Guide.

 

You'll need either the INCI name or CAS number for any ingredient, both of which your supplier can provide you. Cosmetri has all 26,000+ ingredients listed within CosIng, that are available, so 99.9% of the time the ingredient you require will be in the list. Make sure that you look in the four additional ingredients lists (colorants, perfume allergens, preservatives and UV filters) since these ingredients are NOT listed in the main inventory.

Usually a quick web search using the common name will yield the required information. For example, 'pink clay' can be comprised of two separate ingredients - White Clay, Kaolin, (CAS CAS 1332-58-7) and Red Clay, Illite (CAS 12173-60-3). In such a case, you would need to create a raw material (choose 'New' under the 'Raw Materials' menu) and then add these two ingredients to the raw material composition, saving the new raw material under the trade name 'Pink Clay'. You then add this raw material directly to your formula. Please ensure that you enter the correct Min.% and Max. % amounts for each ingredient in the multi-ingredient raw material - again, you need to check with your supplier and/or your safety assessor that this is correct, or check any Certificate of Analysis (CoA) or Material Safety Data Sheet (MSDS) you may have.

Many cosmetic manufacturers produce their own multi-ingredient base raw materials that are then used in their finished product formulas. Examples include:

  • base soaps
  • essential oil blends
  • gels
  • herbal infusions (see below, ‘The ‘herbal infusion’ problem’)

For an article on this topic, please click here.

To use the Cosmetri it is important that you understand the principle of entering %w/w amounts in your formula’s composition. This is the most universally adopted method for formulation of cosmetic products and the method that is used in Cosmetri. For further information please read the following blog article.

Some suppliers of raw materials are concerned about disclosing the exact percentage of each of the ingredients used in their formulation. Many provide a minimum and maximum percentage range, which you will usually find in the CoA or specification. To create a raw material in Cosmetri you require either the exact or percentage range of each ingredient. If you cannot find this data, contact your supplier and explain to them that to create a compliant PIF you must be provided with this information.

For raw materials which contain more than one ingredient, you will need to enter the function each of the ingredients performs in the raw material composition. Again, check the raw material CoA or specification, or ask your supplier. For single ingredient raw materials, you enter the function within your formula composition rather than in the raw material composition.

To enter a range of percentage concentration for each ingredient in your raw material, enter the values in the min. % and max. % fields.

To enter exact percentages, enter the same value in both the min. % and max. % fields.

A central pillar of the cosmetic regulatory framework in most countries is compliance with Cosmetics Good Manufacturing Practices (GMP) ISO 22716. For example, in the EU compliance with Regulation (EC) No 1223/2009 requires adherence to  GMP and stipulates i). maintenance of complete and accurate documentation (para. 17) and ii). change control (para. 15). Paragraphs 6.4.4 and 7.2.1.2 set out requirements for documenting all batches of raw materials used to manufacture your product, as well as information on each supplier. Complying with ISO 22716 therefore extends responsibility above and beyond the regulatory requirements for maintaining up-to-date product information files (PIFs), resulting in complex and time-consuming administration for companies that have no effective system for managing these tasks.

 

A substance classified as CMR1B (or CMR1A) is automatically prohibited for use in cosmetic products. By way of exception, the Commission may adopt measures for the authorisation of these categories of substances provided that all the following conditions listed in article 15, paragraph 2 are fulfilled:

– No suitable alternative substances are available,
– The application is made for a particular use of the product category with a known exposure,
– Assessment by the Scientific Committee for Consumer Safety (SCCS) of the European Commission concluding to the safety for use in cosmetic products.

There are currently over 25,000 cosmetics ingredients pre-loaded in cosmetri and updated every 24 hours. This data is sourced from the European Union CosIng database and is updated every 24 hours. You no longer need to lookup data on the CosIng website – all ingredients are accessible directly within Cosmetri, with regulatory and directive data, SCCS Opinions, CAS numbers and INCI names. Special lists are also maintained for colorants, perfume allergens, preservatives and UV filters.  cosmetri's Ingredients Watch monitors for changes to ingredients data in CosIng and alerts you to any potential issues in your formulas.

Formulas

If you are using a base formula and adding other ingredients to this you will need to know the composition of the base formula. Ask your supplier or the manufacturer to provide you with this information. They may be only willing to provide percentage ranges for each ingredient in their product, but preferably will give you the exact percentages.

You need to first add the base product as a raw material by selecting ‘New’ in the Raw Materials menu. You can then enter each ingredient directly into the raw material composition, entering either exact percentages or percentage ranges. For exact percentages, enter the same % value in both the Min. and Max. columns. Once you’ve created your base formula as a raw material this will then be available to add to your main product formula from where you can also add the additional ingredients. If you still require support in creating your first formula, please download the Getting Started Guide.

 

You'll need either the INCI name or CAS number for any ingredient, both of which your supplier can provide you. Cosmetri has all 26,000+ ingredients listed within CosIng, that are available, so 99.9% of the time the ingredient you require will be in the list. Make sure that you look in the four additional ingredients lists (colorants, perfume allergens, preservatives and UV filters) since these ingredients are NOT listed in the main inventory.

Usually a quick web search using the common name will yield the required information. For example, 'pink clay' can be comprised of two separate ingredients - White Clay, Kaolin, (CAS CAS 1332-58-7) and Red Clay, Illite (CAS 12173-60-3). In such a case, you would need to create a raw material (choose 'New' under the 'Raw Materials' menu) and then add these two ingredients to the raw material composition, saving the new raw material under the trade name 'Pink Clay'. You then add this raw material directly to your formula. Please ensure that you enter the correct Min.% and Max. % amounts for each ingredient in the multi-ingredient raw material - again, you need to check with your supplier and/or your safety assessor that this is correct, or check any Certificate of Analysis (CoA) or Material Safety Data Sheet (MSDS) you may have.

Many cosmetic manufacturers produce their own multi-ingredient base raw materials that are then used in their finished product formulas. Examples include:

  • base soaps
  • essential oil blends
  • gels
  • herbal infusions (see below, ‘The ‘herbal infusion’ problem’)

For an article on this topic, please click here.

To use the Cosmetri it is important that you understand the principle of entering %w/w amounts in your formula’s composition. This is the most universally adopted method for formulation of cosmetic products and the method that is used in Cosmetri. For further information please read the following blog article.

There are currently over 25,000 cosmetics ingredients pre-loaded in cosmetri and updated every 24 hours. This data is sourced from the European Union CosIng database and is updated every 24 hours. You no longer need to lookup data on the CosIng website – all ingredients are accessible directly within Cosmetri, with regulatory and directive data, SCCS Opinions, CAS numbers and INCI names. Special lists are also maintained for colorants, perfume allergens, preservatives and UV filters.  cosmetri's Ingredients Watch monitors for changes to ingredients data in CosIng and alerts you to any potential issues in your formulas.

You set a formula to production status once you are using the formula to manufacture your product. There are three important differences you will notice once you set a formula to production status:

  1.  in the Open Tasks tab of the formula you will be alerted to any actions you must take to ensure that your PI file is complete;
  2.  the formula is 'locked' and you will be alerted if you attempt to change it, including any associated documents;
  3. PI file can be generated;
  4. you can create batches.

Service Providers

We request that you do not provide your clients with access to you Service Provider account. Please ask your clients to create their own Cosmetri account and then grant you access as a Service Provider user. With version 3.1 of Cosmetri it will be possible to publish your client's data for import into their own account, making it necessary to only enter data once.

Login to your client’s account using the user account that they created for you, as listed under 'My Clients' in your Service Provider account. You can then directly enter data in their account as well as upload any documents. Check your dashboard and respond to any notes and tasks assigned to you. If you are assigned as a test operator for any pending or overdue tests, these will also be displayed.

With the release of Cosmetri v.3.1, you will be able to publish data from your Service Provider account for import by your client – including product/formulas, raw materials, test groups and packaging items. Your client will also be able to publish data for you to import – useful for example, if they require you to conduct a safety assessment of a formula.

Login to the account connected with your client and in the user menu (top right) select ‘My Profile’ and then Password & Email’. You can also reset your password by using the following link:

https://www.cosmetri.com/admin/forgetPassword.php

If your client has granted you service provider access to their Cosmetri account, they will have added you as a user. This requires that they enter the admin username of your Service Provider account, ensuring that the account is then linked to you. You will be notified by email at the email address registered to your Service Provider account. This email will include an activation link that you need to click on to set your password. You can then login directly to their account under ‘My Clients’ in your Service Provide account, or by using the standard login page and entering the username and password:

https://www.cosmetri.com/admin/login.php

If you have a free version of the Service Provider account, this is based upon the Starter plan, so you are restricted to a single user. You may still add other service provider users or VAs to your account, but these users cannot access any of the following areas:

My Clients
Products / Clients/Brands
Global Settings

This means that these users would require the username and password of a connected client account. Please therefore keep these credentials safe at all time.

If your Service Provider account is based upon the Business or Enterprise plan, you can also add normal users to your account, such as team members working for your company. If you wish to restrict any user from accessing your ‘My Clients’ page and from logging in to these linked accounts, we recommend that you configure a Department (in Global Settings) that excludes access to the ‘My Clients’ page.

If you are a service provider and already subscribe to Cosmetri, email us at support@cosmetri.com if you would like us to upgrade your account to Service Provider status. If your request is approved, we will activate your account for you. Upon next login to your existing account, you will see the additional service provider features. Please provide your company website and any other information we may require to verify that you are a service provider.

Adding a user as a Service Provider or VA does not count as a normal user and will not affect the allocation of users associated with the currently subscribed plan.

When you login to a client’s account which also has Service Provider status, you won’t be able to access their own ‘My Clients’ page or their Products / Clients/Brands settings. These settings, along with any Department they may have assigned you to, may restrict your access further.

Sorry, No FAQ Available!