What support do you offer?

HomeWhat support do you offer?

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Advice on migration of your data
  • Upgrading, billing and payment

Subscriptions include free training. Please check the plans page for details. If you require additional training and support in using cosmetri, please click here to purchase support hours.

If you need urgent support, please submit your request via email to We aim to respond to support requests by email, usually within the same working day (we're usually fast at responding - just ask one of our customers!) and this proves to be far more efficient and effective, since your request can be routed directly to the best person able to help you.