Technical support is free to all subscribers for problems and questions you may have for the following type of issues:
- Browser-related issues
- Advice on migration of your data
- Upgrading, billing and payment
During the first month of your subscription, we offer a maximum of three free 45-minute training sessions to support you in getting started with Cosmetri. If you require additional training and support in using Cosmetri, please click below to purchase support hours prior to scheduling your appointment.
If you need urgent support it can still be faster to submit your request via email to firstname.lastname@example.org. We aim to respond to support requests by email, usually within the same working day (we're usually fast at responding - just ask one of our customers!) and this proves to be far more efficient and effective, since your request can be routed directly to the best person able to help you.
If you require additional training and support in using Cosmetri, please click here to purchase support hours prior to scheduling your appointment.