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What support do you offer?

HomeWhat support do you offer?

Technical support is free to all subscribers for problems and questions you may have for the following type of issues:

  • Bugs
  • Browser-related issues
  • Security
  • Advice on migration of your data
  • Upgrading, billing and payment

During the first month of your subscription, we offer a maximum of two free 60-minute training sessions. Starter plans receive one hour. If you require additional training and support in using cosmetri, please click here to purchase support hours. Use the following link to schedule your training.

Click to Schedule

If you need urgent support it can still be faster to submit your request via email to support@cosmetri.com. We aim to respond to support requests by email, usually within the same working day (we're usually fast at responding - just ask one of our customers!) and this proves to be far more efficient and effective, since your request can be routed directly to the best person able to help you.

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