Free 14-day trial. Plans start at €39 p.m. +VAT

How do I prevent other users in my Service Provider account from accessing a client’s account?

HomeHow do I prevent other users in my Service Provider account from accessing a client’s account?

If you have a free trial version of the Service Provider account, this is based upon the Starter plan, so you are anyway restricted to a single user. You may still add other service provider users or VAs to your account, but these users cannot access any of the following areas:

My Clients
Products / Clients/Brands
Global Settings

This means that these users would require the username and password of a connected client account. Please therefore keep these credentials safe at all time.

If your Service Provider account is based upon the Business or Enterprise plan, you can also add normal users to your account, such as team members working for your company. If you wish to restrict any user from accessing your ‘My Clients’ page and from logging in to these linked accounts, we recommend that you configure a Department (in Global Settings) that excludes access to the ‘My Clients’ page.

Don’t Miss Out!

Get updates on new articles, webinars and other opportunities.
  • Exclusive webinar invites
  • New cosmetri releases and features
  • Special offers and event passes

cosmetri GmbH will use the information you provide on this form to be in touch with you and to provide updates and marketing. We will treat your information with respect. For more information about privacy practices click here. You can change your mind any time by clicking the unsubscribe link in the footer of an email you receive from us, or by contacting us at By clicking below, you agree that we may process your information in accordance with these terms.

MailChimp logoWe use Mailchimp as our marketing automation platform. By clicking below to submit this form, your acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms.