Achieving Competitive Advantage to Grow Sales
Achieving Competitive Advantage to Grow Sales
Company
CR Formulations was founded by renowned formulator Cheryl Ross.
The company creates world class products made to international standards for the domestic and global markets.
Location: Sydney, Australia
Business: Full-service contract manufacturer
Founded: 2010
Company
CR Formulations was founded by renowned formulator Cheryl Ross.
The company creates world class products made to international standards for the domestic and global markets.
Location: Sydney, Australia
Business: Full-service
contract manufacturer
Founded: 2010
“We were transitioning from a small to medium-sized business and were lacking the processes, controls, and compliance tools we needed for taking the business to the next level. For example, we had no version control or traceability of what had been changed when and by whom. Management of our raw materials was very difficult, and we lacked documentation and proper processes. Inventory control was also very time consuming and cumbersome. We needed to tighten up a lot of our processes to prepare for GMP certification.“
Challenges
CR Formulations experienced rapid growth, requiring them to
switch quickly from an ad hoc Excel-based system to a
professional PLM software.
Lacked ISO 22716 compliant systems and processes, thus
hindering the certification process.
Achieve competitive advantage to grow sales.
Based in Australia but keen to adopt a cloud-based software,
the company were concerned about poor performance and
slow support response times.
Solutions
Benefits of adoption of Cosmetri software experienced from the outset with minimal disruption.
Easily able to demonstrate to the external GMP auditor, that compliant tools and processes were in use, enabling certification to be achieved.
CR Formulation were an early adopter of Cosmetri in Australia and have used this as a USP to promote their full – service business model and win new customers. Read about Cosmetri on their webpage by clicking here.
CR Formulations report consistently fast performance of the Cosmetri applications with “no significant lag times” and fast responses when contacting the Cosmetri support team.
Benefits of adoption of Cosmetri software experienced from the outset with minimal disruption.
Easily able to demonstrate to the external GMP auditor, that compliant tools and processes were in use, enabling certification to be achieved.
CR Formulation were an early adopter of Cosmetri in Australia and have used this as a USP to promote their full – service business model and win new customers. Read about Cosmetri on their webpage by clicking here.
CR Formulations report consistently fast performance of the Cosmetri applications with “no significant lag times” and fast responses when contacting the Cosmetri support team.
Tim Burt's experience using Cosmetri support
I was able to set up the software to 90% completion based on one initial training session. From thereon, if ever there was something I wasn’t sure about, or I had a specific question, we’ve logged it through the Cosmetri support ticket system and even though we’re on the other side of the world, we get a comprehensive response back within 24 hours. When contacting Cosmetri’s support, you are listened to and made to feel like a customer, not just a user.
